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Frequently asked questions
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Straight answers before you get in touch. How I work, how long things take, how pricing works, and what's included in each service.
3 questions
Working together
How do you work with clients?
I work with one client at a time to keep the project focused and moving fast. Every project starts with a free discovery call, followed by a written scope with milestones and a timeline, and work is shared at each milestone so you can steer it early.
Do you only work with businesses in Nepal?
No. I'm based in Bharatpur, Nepal, and work remotely with clients worldwide through video calls, shared files and regular updates.
What should I prepare before we start?
A short description of your business and goals, any brand assets you already have, a few examples of designs you like, and the name of whoever will give feedback. Anything missing, we cover in the discovery call.
3 questions
Timelines & pricing
How long does a project take?
A brand identity usually takes one to two weeks and a website two to four weeks. Larger builds that combine a website with social media and ads, like Kathmandu Model Hospital, take around two months. You get a clear schedule before any work starts.
How is pricing worked out?
Each project is quoted after the discovery call, based on scope and timeline. The quote lists exactly what's included. Ongoing services like social media and search visibility are a fixed monthly fee.
How many revisions are included?
Revisions are built into the milestones: you review work at each stage, so changes happen early when they're quick. The number of formal review rounds is written into your scope before we start.
3 questions
Websites & search
What platform do you build websites on?
WordPress, with Elementor Pro for design and Smart Custom Fields for structured content. You can edit pages, products and posts yourself after launch, without a developer.
Is SEO included in a website?
Yes. Every site launches with page titles and descriptions, clean heading structure, schema markup, optimised images and a mobile-first build. Ongoing SEO, AEO and GEO work is a separate monthly service called Search & AI Visibility.
What are AEO and GEO?
AEO (answer engine optimisation) gets your answer shown directly in featured snippets and voice search. GEO (generative engine optimisation) gets your business cited or recommended in AI answers from ChatGPT, Perplexity and Google AI Overviews. Both build on good SEO.
3 questions
Branding & social
What's included in a brand identity?
A positioning brief, a logo suite, a colour palette, a typography system, brand voice guidance, brand guidelines, and the first applications you need, such as stationery, menus, signage, packaging or social templates.
Do you manage social media and ads?
Yes. I plan content, design posts and stories, write captions in English and Nepali, and run Meta ad campaigns. Ad spend is paid directly to Meta from your own account.
Will I own the files?
Yes. When the project is paid in full you own all final files, including logos, templates, designs and website content, and you get the logins for everything set up for you.